Support

Contact Momentmade

For faster help, include your device model, iOS version, Momentmade app version, the approximate time of the problem, and any error message. You may include a screenshot, but please remove personal information. Do not email API keys, Apple credentials, or private reference images unless we specifically ask for them.

Membership and purchases

I paid, but my membership is not showing

1. Make sure you are signed in to the intended Momentmade account.
2. Open Account in Momentmade and tap Restore purchases.
3. Confirm that the device uses the Apple Account that made the purchase.
4. If access still does not appear, contact us with the approximate purchase time. Do not send a full payment receipt unless requested.

How do I cancel or change my subscription?

Apple manages all Momentmade subscriptions. Open Apple subscription settings to view, change, or cancel. Deleting the Momentmade account does not cancel billing.

How do monthly limits work?

A free account receives three successful generations in total. An active monthly or annual membership receives 40 successful generations per UTC calendar month. Unused generations do not roll over. Failed generation-provider requests do not consume the allowance.

How do I request a refund?

Apple processes the payment and decides refund requests. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.

Creating artwork

What do image inputs do?

Every image helps Momentmade understand the scene, subjects, activity, palette, and mood. Some Skills also send image inputs to the final image-generation model as visual references; the creation screen tells you when this applies. Images can guide a result but do not guarantee identity, exact composition, clothing, products, or original pixels.

Why did the result differ from my images or ideas?

AI generation is interpretive and each curated Skill has its own visual rules. Try simplifying the idea to the main subject, place, memory, or change you care about most. A regenerated result may differ even when the input is unchanged.

Why did a generation fail?

Network conditions, temporary provider availability, invalid image files, or safety controls can prevent a result. Check your connection and try again. Provider failures do not consume a generation allowance.

Account and privacy

How do I delete my account?

Open Momentmade, go to Account, and select Delete account. This removes or de-identifies account-linked data and requests deletion of the corresponding RevenueCat customer record. It does not cancel an Apple subscription.

Does Momentmade store my images?

Momentmade does not persist uploaded reference-image bytes or generated-image bytes in its application database. They are processed to complete the generation and the result is returned to your device. AI and infrastructure providers may process content under their own limited operational and abuse-monitoring terms. Read the Privacy Policy for details.

Can I make another privacy request?

Yes. Email art-help@artifact-kit.com with “Privacy Request” in the subject. We may need to verify that the request relates to your account.